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When and Where

Venue: GLIDE House,
300 ATTERCLIFFE COMMON,
SHEFFIELD,
S9 2AG

Date: 18/10/2019
Time: 12:00 - 14:30

South Yorkshire Masterclass: Providing outstanding customer service

This ticket is not available for sale.

Date: Thursday 19th September
Time: 12:00 for 12:45 till 14:30
Providing outstanding customer service
Venue: GLIDE House, Terry Street, 300 Attercliffe Common, Sheffield S9 2AG
Panel: Hugh Facey, Founder of Gripple, James Biggin, Managing Director of Steel City Marketing and 
Rob Shaw, Managing Director at Glu Recruit

Customer service is a key part of any business, and great customer service contributes to sales, the positive reputation of your business, and repeat customers.

During this masterclass we’ll look at how you can strengthen your customer service, making this consistently outstanding for your customers.

We’ll also look at the importance of a sales process and how you can create a value proposition within your business, whilst making sure key people are identified, understand solution selling and follow a decision making process. Other factors being covered are:
  • Sales process and value proposition
  • The decision-making process, key people, solution selling
  • Communications with customers
  • Building rapport and indispensability
  • Putting the customer in the centre of your business
  • Looking at things from the customer’s perspective
  • How to give excellent customer service
  • How to keep ahead of the game and ahead of the competition
  • Why do our customers stay with us?
  • Why do our customers leave us?
Whether selling a product or a service, face to face or over the phone outstanding customer service can really make a difference! Feel free to join us, and ask questions.



South Yorkshire Masterclass: Providing outstanding customer service

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