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When and Where

Venue: BOWCLIFFE HALL,
BOWCLIFFE HALL BRAMHAM,
WETHERBY,
LS23 6LP

Date: 22/06/2022
Time: 09:00 - 11:00

CY Training event: Deliver bad news positively £0.00 22/06/2022

Tickets Remaining: 6

Item Price Quantity
Connect Yorkshire member £0.00
Date: Wednesday 22nd June
Time: 09:00 for 09:30 till 11:00
Deliver bad news positively
Venue: Bowcliffe Hall, Bramham, Wetherby, LS23 6LP
Speaker: Sally Roberts, Fun Training For Results

Sometimes in business you have to deliver bad news to a customer.  Delivering bad news does not have to equal bad experience, delivering bad news can create opportunity to build trust and solidify customer relationships!
In Connect Yorkshire's training workshop you can learn a proven, successful way to deliver bad news positively.

You will meet Neglectful Nel & Dynamic Dave who approach bad news in notably different ways. 
Understand what Spin, Framing and Fear of Loss have to do with delivering bad news. 
Learn lessons from the medical world, including Dr Dish, about delivering bad news.
Learn the original 7 steps to deliver bad news. 
Learn the 13 Forbes steps to deliver bad news.
Create your unique steps to deliver bad news!
 

Sally’s training events always sell out fast so please be quick if you want to secure your place. This training is exclusively for Connect Yorkshire members, remember you can bring up to three people from your team.

You are guaranteed to have fun, learn plenty and if you use the tips - create happier customers.
Book now, reserve your place and look forward to some Fun Training!


CY Training event: Deliver bad news positively

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