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When and Where

Venue: MERCURE SHEFFIELD PARKWAY,
BRITANNIA WAY CATCLIFFE,
ROTHERHAM,
S60 5BD

Date: 25/10/2018
Time: 07:30 - 10:00

South Yorkshire Masterclass: Customer Retention 25/10/2018

Tickets Remaining: 25

Item Price Quantity
Connect Yorkshire member £0.00
Connect Yorkshire non-member £0.00
Date: Thursday 25th October
Time: 07.30 for 08.00 to 10.00 
Topic: Customer Retention 
Venue: Mercure Sheffield Parkway Hotel, Britannia Way, Catcliffe, Sheffield, S60 5BD
Panel: Michael Bridge, Jill Wood MD of Signum Facilities Management & Craig Hibbert MD of Monaghans

In our October Masterclass, we will be discussing the topic of 'Customer Retention', where some planned areas for discussion are:

- Sales process and value proposition 
- The decision-making process, key people, solution selling 
- Account management approaches 
- Communications with customers 
- Building rapport and indispensability 
- Putting the customer in the centre of your business 
- Looking at things from the customer’s perspective 
- How to give excellent customer service 
- How to keep ahead of the game and ahead of the competition 
- Why do our customers stay with us? 
- Why do our customers leave us? 

If you have lost customers who valued in the past or have failed to attract new ones, this one is for you.



South Yorkshire Masterclass: Customer Retention

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