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When and Where

Venue: Building 5, Carwood Park, Selby Road, Leeds, LS15 4LG,
Building 5, CARRWOOD PARK,,
LEEDS,
LS15 4LG

Date: 21/10/2018
Time: 12:00 - 14:30

Customer Retention

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Date: Thursday 19th April
Time: 12:00 for 12.45 till 14:30
Customer Retention
Venue: Building 5 Carrwood Park, Selby Road, Leeds, LS15 4LG
Speakers: Michael Bridge
 & Jonathan Betts of Science Warehouse Ltd

In our April Masterclass, we are going to talk about ‘Customer Retention’, where key topics will include:

- Sales process and value proposition
- The decision-making process, key people, solution selling
- Communications with customers
- Building rapport and indispensability
- Putting the customer in the centre of your business
- Looking at things from the customer’s perspective
- How to give excellent customer service
- How to keep ahead of the game and ahead of the competition
- Why do our customers stay with us?
- Why do our customers leave us?

If you have lost customers who valued in the past or have failed to attract new ones, this one is for you!


Customer Retention

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